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Our Team

Meet Our Team

Meet the Groups Leaders
There’s no group Travel Impressions’ Groups can’t handle. Our agile team of over 100 is comprised of specialty-trained agent support staff and high-ranking executives deeply focused on group travel, featuring some of the industry’s top talent in group sales, support and operations. Together, this department boasts over a century’s worth of experience; separately, each individual provides unique insight and deeply specialized skills that ensure that every base is covered.

Get to know our Groups leaders. They are more than happy to learn more about your needs and look forward to personalizing an unforgettable group getaway for your customers.

Charles Mest, Jr.
Senior Director, Strategic Business Development

A 25-year veteran of the wholesale travel industry, Charlie is committed to growing and enhancing the business of TI Groups through creating strategic initiatives, keen business development, and providing straightforward leadership to the Groups Department. His emphasis on service is a point of pride and an inspiration to his team; in fact, one of his key legacies at Travel Impressions has been the launching of the Bethlehem, PA call center in 1995, a resource that he assisted in building through effective recruitment and management.

Previously, Charlie served as Senior Director of Sales for Travel Impressions for 15 years; however, the breadth of his career has spanned from Director of Sales and Marketing for Apple Vacations to Regional Sales Director for MLT Vacations, where he was responsible for introducing MLT and its brands, Delta Vacations and United Vacations, to the East Coast. Other professional achievements have included the start-up of the AAA National Agreement with TI in 1993—a partnership that remains in place today—and a deep understanding of consortia/host account management, charter sales, and, of course, strategic management and consistent incremental growth of group sales. In terms of personal achievements, his two children, Elliott and Emily, with wife Dr. Carol Gullo Mest, top Charlie's list. 

Natalia Martin
Director, Groups Department

Strong leadership and a focus on growing our groups business through people development and improvements in process and technology - thats's what makes Natalia perfect for this role. Having 18 years of experience within our brand, the majority of which was spent in operations, makes her uniquely suited to increase efficiency, innovation, and results within the groups area. Recently the leader for the Price Match/Audit team for ALG, her contributions toward the development and implementation of the revolutuionary Price Match CHAT tool is a shining example of her dedication to excellent customer service. Her track record is such that her commitment to our travel professionals is matched only by her commitment to exceeding their expectations - all by fostering a creative and accountable team. This way of thinking is something she also carries through to her personal life as she entertains, plans parties, and spends quality time with her husband and two daughters.

Jill Evans
Associate Director of Groups

A loyal member of the TI family for 18 years, Jill has been instrumental in the development of TI Groups, expanding the department from a staff of nine to the juggernaut team of over 100 we have today. Under her leadership, increasingly greater levels of high-touch service and the introduction of processes that align with customer, supplier and TI goals alike have been key focuses; these standards will continue to rise as she works to create the very best combination of travel partner and employee experiences. When she’s not blending exemplary service with fantastic group vacation planning, she’s busy mixing it up in the kitchen, cooking great meals for her husband and family.

Ginger Conlin
Senior Manager, Group Supplier Relations & Finance

A dozen of Ginger’s 30 years of experience in the travel industry have been devoted to TI Groups, where she has served as Manager, Senior Manager and Director, Group Sales. In her current role, she is the primary liaison for our Groups department and all hotels and ground operators, negotiating new and additional amenities on behalf of our customers—all to provide added value and enhanced experiences for our travelers. Her expertise also extends to sales, support, operations and finance, and her positive partnerships with the staff she mentors, travel agents, suppliers and group operators are the main reasons she enjoys her job so very much. Having been with TI Groups for nearly half of her career, growing the business more than tenfold during her ongoing tenure, Ginger still considers this department her “baby,” even though she has grandbabies and children of her own, with whom she loves to travel.